Job Description

Discover your 100% YOU with MicroSourcing!

Position: Account Manager | Team Leader

Location: Cebu, Cebu City

Work setup & shift: Work Onsite, Shifting

Key Responsibilities

  • Regularly coordinate with the client regarding the status of the offshore team
  • Implement and monitor KPIs set by the client or MS
  • Monitor the team's performance
  • Conduct coaching sessions and issue corrective actions
  • Monitor and track the daily attendance
  • Implement policies, deadlines and standards set by the client
  • Handle complaints and queries from all staff
  • Provide day-to-day operational support
  • Resolve minor client and staff issues
  • Report to the Operations Manager and Head of Operations
  • Disseminate information to employees like updates on policies and company events.
  • Create, maintain and administer schedules for outsource...

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