Job Description

Genesis10 is currently seeking an Operations Technician with our client in the financial industry located in Charlotte, NC. This is a 6+ month contract position.



Responsibilities:

  • Monitor and maintain the transport network

  • Open trouble tickets and work the repair of network equipment/facilities with field operations, tech support and other work groups

  • Maintain excellent acknowledgement and response time to alarms and customer calls

  • Provide quality documentation of network failures and maintenance activity

  • Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence

  • Analyze, diagnose, sectionalize, isolate, and resolve trouble situations

  • Manage and correlate multiple trouble reports

  • Communicate with internal customers and others in a repair situation

  • Provide Tier I support in platforms supp...

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