Job Description
Description:
Protingent has a contract opportunity for an Operations Technician with our client in Charlotte, NC
Job Responsibilities: Maintain excellent acknowledgement and response time to alarms and customer calls. Provide quality documentation of network failures and maintenance activity. Establish factual data to allow management and vendors to understand the problem and prevent recurrence. Analyze, diagnose, sectionalize, isolate, and resolve trouble situations. Manage and correlate multiple trouble reports. Communicate with internal customers and others in a repair situation. Provide Tier I support in platforms supported Interact with all Tier repair teams. Initiate internal/external escalations, as necessary. Provide follow up and closure of assigned trouble tickets Works in 24x7 environment and may need to work evenings, nights and/or weekends and holid...
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