Operations Technician

Position Summary:  
Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.
 

Job Responsibilities- Other duties may be assigned:
•    Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
•    Handles problems of sensitive nature or requiring extensive research to resolve.
•    Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
•    Provide superior service through fast and prompt interaction with other groups of support.

Skills and Requirements: 
•    Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
•    Area of stud...