Job Description
The Trainer is responsible for preparing customer service representatives (CSRs) to perform effectively by equipping them with essential product knowledge, company information, and customer service skills. The role includes onboarding training for new hires, cross-training, product updates, refreshers, recursive training, and the facilitation of learning through a variety of mediums including classroom instruction, e-learning, virtual training, and blended approaches.
The Trainer ensures training content remains relevant and aligned with business needs, supports operational performance through targeted learning initiatives, and plays a key role in maintaining staff readiness, skill development, and adherence to company standards.
Key Responsibilities
Administrative Duties
- Take and distribute accurate minutes during departmental meetings.
Planning & Preparation
- Develop lesson plans for effective training delivery.
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