Operations Watch Technician (Secret Cleared)- Swing Shift

Position Summary:
The Operations Watch Technician is responsible for monitoring, maintaining, and responding to alerts across network, server, and infrastructure environments within a 24/7 operations center. This role requires a strong understanding of network and server technologies to identify issues, perform initial troubleshooting, elevate incidents appropriately, and ensure system availability and performance.
Hours: Tuesday-Saturday 2pm-10:30pm
#LAT
Responsibilities:
Monitor network, server, and infrastructure systems using enterprise monitoring tools to detect performance issues, outages, and security events.
Respond to system alerts, alarms, and incidents in accordance with established SLAs and escalation procedures.
Perform initial triage and troubleshooting of network, server, and application issues to determine root cause and impact.
Escalate incidents to Tier II/III engineers, vendors, or on-call staff as required, providing detailed documentation an...