Operator (MAS)

Job Summary

The candidate will play a key role in automating production operations, ensuring seamless integration with the daily 
monitoring operations of the Agency's IT systems.

Key Responsibilities

Continuous Service Improvement: Add value to Data Centre Operations by identifying improvement opportunities 
to sharpen Production stability, stakeholders experience and overall service quality. 
Identifying opportunities for automation within production processes to streamline operations and reduce manual 
intervention. 
Timely escalation and communication of major incidents such as escalation matrix, leading, driving, facilitating, and 
chairing all investigation activities. 
Being accountable for resolving the incident with workaround or permanent solution. 
Participate in troubleshooting system and network connectivity problems before escalation. 
Monitoring production metrics and performance indicators to ensure targets are m...