Ops Analyst

*What would you do? *

• Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
• Deliver training to clients on our functionalities and explain how to configure our software
• Resolve doubts on product usage/configuration/etc
• Carry out weekly follow up calls with our clients
• Escalate product or customer issues that need to be addressed by customer success managers
• Create documentation, presentations, user manual and other resources to help clients use the product effectively
• Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
• Guide the client in incident escalations with the support team.

Your experience has been shaped by

• You took classes related to operations/logistics at university
• You are an ops lover: Ask smart qu...