Ops Lead

Key Responsibilities

Client & Business Consulting

• Act as a primary point of contact for clients and internal stakeholders across assigned programs
• Build and sustain strong client relationships to ensure service excellence
• Identify operational gaps and improvement opportunities in underperforming programs
• Provide consultative support to enhance efficiency, quality, and business outcomes

Team Management & Leadership

• Lead, mentor, and develop managers and specialists across horizontal functions such as Quality, Training, and Process Improvement
• Foster a high-performance culture focused on accountability, collaboration, and continuous learning
• Support succession planning and capability building within teams

Solutioning & New Business Support

• Lead solutioning initiatives for new and existing business opportunities
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