Ops Sup Analyst 2

We are seeking a proactive, detail-oriented professional to join our team as a Sales Support Analyst. In this role, you will play a key part in enabling the sales team by ensuring that all administrative, logistical, and communication processes run smoothly and on time. The ideal candidate is highly organized, communicates effectively, and brings a strong customer-focused mindset to every interaction.

• Support the sales team in managing business opportunities and following up with clients.
• Perform administrative tasks such as preparing proposals, quotes, and contracts.
• Coordinate meetings and schedules, including preparing materials and following up after meetings.
• Manage client-related documentation and assist the sales team in document organization.
• Assist in preparing sales reports and data analysis to facilitate decision-making.
• Ensure clear and timely communication across sales, marketing, operations, and customer service teams.
• Support in resolving any issues or questions that may arise during the sales process.

• Bachelor's degree in Business, Industrial Engineering, Marketing, Logistics, or a related field
• 2 or 3 years of experience in sales support, commercial operations, or customer service.
• Solid command of CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Excel (pivot tables, basic formulas, data filters).
• Strong organizational skills and ability to manage multiple priorities under tight deadlines.
• Effective communication skills, both written and verbal, with attention to detail.
• Proactive and customer-focused mindset with strong teamwork and interpersonal skill
• Intermediate to Advanced English level, able to participate in meetings and communicate effectively in both written and spoken form.

*In case you are interested in this position please attach your CV in English*.

Digital Operations Analyst supports the day-to-day operational tasks for our e-commerce, dropship, and marketplace channels. The profile will focus on order processing, inventory updates, shipment preparation, and coordination with warehouse and customer service teams. The position requires an analytical and organized individual capable of supporting daily digital operations.

• Import customer purchase orders in the ERP.
• Generate Factory Purchase Orders (FPOs) and assist with production tracking.
• Record received finished goods inventory once production is completed.

• Upload and maintain inventory levels across multiple digital platforms.
• Assist in identifying and reporting stock discrepancies.
• Generate Pick Tickets and coordinate with the warehouse for order processing.
• Create shipping labels on different platforms such as UPS, FedEx, and DHL eCommerce, etc.
• Upload order confirmation and tracking numbers across multiple platforms.

• Create replacement or reshipment orders requested by Customer Service.

• Intermediate to advanced Excel skills (VLOOKUP, Pivot Tables, filters, basic data cleaning).
• Intermediate English level (reading comprehension and basic written communication).
• E-commerce experience preferred but not mandatory
• Strong attention to detail and numerical accuracy.
• High sense of organization and ability to follow structured processes.
• Willingness to learn digital tools and operational workflows.
• Analytical mindset with good problem-solving abilities.
• Strong attention to detail and ability to manage multiple tasks
• Clear and concise communication across the multiple areas.
• Ability to work collaboratively with warehouse, production, and customer service teams.
• Proactive attitude and willingness to learn.