Job Description
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to
reviewing and servicing customer queries related to their credit card disputes. Additionally, the Ops Support Specialist 5 serves as the liaison
between operations staff and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi
operations support infrastructure and processes.
Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increase
overtime. This req# is raised for Criticality 3 process.
The role is for Individual Contributor and will not have any people reporting. 100% of their time will be spent on Dispute investigations.
Responsibilities:
+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clien...
reviewing and servicing customer queries related to their credit card disputes. Additionally, the Ops Support Specialist 5 serves as the liaison
between operations staff and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi
operations support infrastructure and processes.
Top 3 Risk if not fulfilled: Delay in Transition/ Inadequate capacity could result in negative SLA metric impact, regulatory risk and increase
overtime. This req# is raised for Criticality 3 process.
The role is for Individual Contributor and will not have any people reporting. 100% of their time will be spent on Dispute investigations.
Responsibilities:
+ Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clien...
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