Optics and Photonics- Product Support Engineer

OPTICS AND PHOTONICS - PRODUCT SUPPORT ENGINEER

Location- Bangalore,India

Company Description

Edmund Optics (EO) is a leading manufacturer and distributor of optics, imaging, and photonics

technology. EO's state of the art manufacturing capabilities combined with its global distribution

network has earned it the position of the world's largest supplier of off-the-shelf optical

components. Supporting the R&D, electronics, semiconductor, pharmaceutical, biomedical, and

military markets around the globe; EO products are used in a variety of applications ranging from

DNA sequencing to retinal eye scanning to high-speed factory automation.

Edmund Optics India was set up in May 2019 and is responsible for sales, marketing,

distribution, and application support for a wide product range throughout India. India is one of the

main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing

local team.

Role Description

Product support engineers at Edmund Optics (EO) are responsible for providing pre-sales

and post-sales technical support to customers utilizing optical components in a variety of

application spaces (e.g. life sciences, biomedical, industrial inspection, semiconductor, R&D

etc.)

Assist customers via phone, chat, and email with product selection and integration for their

application

Field custom optics requests and vet based on Edmund Optics’ manufacturing capabilities

Provide pre-sales support in the form of quotes, pricing, and availability

Provide post-sales support in the form of troubleshooting and RMA creation

Collaborate with other departments within Edmund Optics to improve technical expertise

and expand knowledge

Partake in projects designed to streamline internal processes and improve the customer

experience

Participate in local tradeshows to meet new customers.

Actively participate in regular trainings given by third-party suppliers and Edmund Optics

internal subject matter experts, stay up to date with emerging technology, new products,

and applications.

Comply with federal, state, and company policies, procedures, and regulations

Qualifications

To perform this position successfully, an individual must be able to perform each essential

function satisfactorily. The requirements listed below represent the knowledge, skill

and/or ability required.

Required Skills & Abilities:

Basic knowledge and technical aptitude in optics, photonics and related fields

Proficiency in key engineering/physics/optics/photonics concepts

Basic customer service skills and phone etiquette

Professional demeanour, proficient in active listening and effective communication

Capable of critical thinking, deductive reasoning, and problem-solving

Ability to review, edit, and draft technical documents such as specification sheets,

application notes, etc. Knowledge of Optical software such as Zemax and Tracepro preferred.

Ability to work independently and as part of a team. Available to work in shifts over

weekends.

Capable of multi-tasking and tolerating a high level of stress

Requires minimal supervision and direction

Assist in a variety of side tasks (e.g. technical content creation, data clean-up, updating

product documentation, etc.) to better support EO customers and colleagues.

Strong work ethic

Education/Experience:

Minimum: Associates degree or Bachelor’s degree in Optics, Photonics, Physics, or related

field.

Preferred: Master’s degree in Optics, Photonics, Optoelectronics, Physics, or related field.

one to two year experince in relevant field

Benefits:

Edmund Optics provides extensive training programs and internal development opportunities as

well as a range of employee benefits including employee provident fund, personal medical

insurance, and flex benefits. The overall employment package is highly competitive with the aim

of attracting the best talent available.

Disclosure

Edmund Optics shall, in its discretion, modify or adjust the position to meet the company’s

changing needs. This job description is not a contract and may be adjusted as deemed

appropriate in the employer’s sole discretion.