Optimizing Customer Experience: Policy Analysis

Senior CX Performance Specialist Position

A leading delivery platform seeks a Sr. CX Performance Analyst to analyze customer behavior and optimize compensation policies.

Key Responsibilities:

• Analyze customer data to inform policy decisions
• Collaborate with cross-functional teams to enhance customer experience while ensuring cost efficiency and policy integrity

• Data analytics expertise, particularly in Excel and BI tools like Looker
• Over 5 years of experience in data analysis or related field

This is an exciting opportunity for professionals passionate about making significant impacts in the delivery sector by optimizing business processes through effective analysis.