Oracle CRM Lead

Required Skills

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).

Solid understanding of customer service operations and CRM/contact center best practices.

Strong communication, stakeholder management, and onsite leadership skills.

Ability to create detailed functional and technical documentation.

Experience managing projects in cross-functional enterprise environments

Preferred Skills:

Oracle certifications (e.g., Oracle B2B Service Certified).

Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.

Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).

Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).