Oracle ERP Delivery Manager

Position Description:

Oracle ERP Service Delivery Manager is responsible for managing the day-to-day delivery of ERP services, acting as the key point of contact between clients, internal teams, and vendors. This role ensures that Oracle ERP solutions (Fusion Cloud, E-Business Suite, HCM, Financials, SCM, etc.) are effectively supported, aligned with business needs, and continuously improved.
Key Responsibilities
- Service Management
- Oversee ERP service delivery operations, including incident, problem, and change management.
- Ensure compliance with SLAs, KPIs, and governance frameworks.
- Act as the escalation point for ERP-related issues and coordinate resolution.
- Customer Engagement
- Serve as the customer champion, ensuring satisfaction and building long-term relationships.
- Conduct regular service reviews and provide performance reports to stakeholders.
- Identify opportunities for service improvement a...