Job Description

Job Summary
As a Senior Support Analyst – Oracle Fusion SCM, you will play a critical role in ensuring high-quality customer service and functional support for Oracle Fusion Supply Chain Management (SCM) modules. You will leverage your extensive experience across implementation, support, and troubleshooting of SCM modules to resolve complex issues, guide customers through best practices, and drive continuous improvement in our service delivery.

Key Responsibilities

  • Engage with business partners to gather requirements and translate needs into functional and technical specifications for Oracle Fusion SCM solutions.
  • Deliver excellent customer service by managing incident tracking, diagnosis, replication, troubleshooting, and providing effective resolutions for complex and critical cases.
  • Own customer issues, interacting directly to ensure timely and complete resolution of each service incident.
  • Collaborate with management in...

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