Oracle Fusion HCM – Core HR, Benefits & Compensation Analyst

As a member of the Oracle Customer Success Services (CSS) Support team, your focus will be on delivering high-quality post-sales support and solutions to Oracle’s customer base. Acting as a customer advocate, you will resolve functional inquiries and technical questions related to the use and troubleshooting of Oracle Fusion HCM products, particularly Core HR, Benefits, and Compensation modules. As a primary point of contact, you will facilitate strong customer relationships, collaborate with internal Oracle teams, and address diverse customer situations and escalated issues.

Key Responsibilities:
Serve as an SME (Subject Matter Expert) for Oracle Fusion HCM, specializing in Core HR, Benefits, and Compensation modules.
Deliver post-implementation support and assist in resolving L1/L2 issues with a focus on business process analysis, requirement definition, solution design, and troubleshooting.
Guide customers in the adoption of new Fusion HCM features, in...