Job Description
**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Should have 6 **-12 years of relevant experience** in Implementation/support of R12/Fusion Oracle HCM Cloud modules Core HR, Payroll, Absence management, Learning and Oracle Time & Labor.
• Good to have experience in Reporting, Data Migration, Fast Formulas, Interface/Integration development using HDL...
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Should have 6 **-12 years of relevant experience** in Implementation/support of R12/Fusion Oracle HCM Cloud modules Core HR, Payroll, Absence management, Learning and Oracle Time & Labor.
• Good to have experience in Reporting, Data Migration, Fast Formulas, Interface/Integration development using HDL...
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