Oracle Fusion Technical Support Role

Technical Support Specialist Job Description

This role involves delivering prompt first-line support for Oracle Fusion applications, ensuring timely user provisioning and resolving complex technical issues.

• Provide expert assistance via phone email or chat to resolve user inquiries about application functionality usage security performance etc.
• Evaluate troubleshoot and repair intricate technical problems related to software hardware infrastructure networks devices servers systems integration connectivity data management cybersecurity compliance risk ITIL incident problem change service request services deployment backup recovery disaster response remote desktop collaboration platforms enterprise architecture system integrations bigdata businessintelligence analytics ArtificialIntelligence MachineLearning DeepLearning CloudMicrosoftAzure AWSGoogleCloud IBMIBMCloud Cisco CiscoWebex Citrix ShareFile Atlassian Jira Confluence vRealize Azure DevOps Opaq Mic...