Oracle Support Manager

<p><b>Job Title: Oracle Support Manager</b></p> <p><b>Location</b>: Remote (USA)<br /> <b>Employment Type</b>: Contract (Long-Term)</p> <p>We are seeking a senior Oracle Support Manager to oversee production support for Oracle Cloud and EBS applications. This role involves leading a global support team, managing escalations, and driving service improvements.</p> <p><b>Responsibilities</b>:</p> <ul> <li>Manage end-to-end application support across Oracle modules</li> <li>Ensure SLA adherence, incident resolution, and escalation management</li> <li>Lead a support team (functional & technical) and monitor KPIs</li> <li>Collaborate with business, infra, and vendor teams for issue resolution</li> </ul> <p><b>Qualifications</b>:</p> <ul> <li>15+ years of Oracle ERP experience (Cloud/EBS)</l...