Job Description

Job Description

  • The Order Entry/Customer Service Pharmacy Technician plays a crucial role in handling order entry and triage tasks.
  • This position involves answering incoming calls and directing them appropriately, as well as communicating with long-term care (LTC) facilities, pharmacists, nurses, and physicians.
  • The technician is responsible for taking drug orders through various forms, including faxes, and addressing medication-related questions.
  • A key part of the role is to triage incoming faxes by reviewing patient profiles and determining the necessity to place orders.
  • This involves preparing documents by highlighting pertinent information on forms via computer, which are then processed in order entry.
  • The role demands handling 15-30 calls per day and managing new admissions to LTC facilities.
  • In cases of order issues, the technician will diagnose problems by reviewing orders and understanding the functioning of...

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