Order Management Customer Call Support Team Lead

Job title: Order Management Customer Call Support Team Lead

• Location: Bogotá, Colombia

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Order Management Customer Call Support Team Lead you will manage a team (8-15 analysts) that delivers the best service for sales orders management and customer requests in line with SLA ensuring a positive customer experience

Main responsibilities

• Supervise and lead a team delivering exceptional sales order and request management services to internal customers.
• Ensure accurate and efficient customer order capture into ERP systems with timely processing from order taking to invoicing.
• Monitor operational KPIs and ensure compliance w...