Order Management Customer Call Support Team Lead

Job title : Order Management Customer Call Support Team Lead

Location : Bogotá, Colombia

About The Job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. As Order Management Customer Call Support Team Lead you will manage a team (8-15 analysts) that delivers the best service for sales orders management and customer requests in line with SLA ensuring a positive customer experience.

Main Responsibilities

• Supervise and lead a team delivering exceptional sales order and request management services to internal customers.
• Ensure accurate and efficient customer order capture into ERP systems with timely processing from order taking to invoicing.
• Monitor operational KPIs and ensure compliance wit...