Job Description

.fit_to_content{width:100%;height:auto}Order Management Processor
  • Serve as the Local Order Management Processor, managing Indent Sales Order Management.
  • Report functionally to the Leybold EMEA OM Head in Cologne (Muriel David), while being based at the Leybold India Office.
  • Handle end-to-end order processing, from order entry to dispatch coordination.
  • Validate order details and promptly resolve any discrepancies.
  • Coordinate with Sales team, Customers, PTD, Trade Compliance, and Trade Finance teams to ensure timely order fulfilment.
  • Monitor order status continuously and proactively address delays or issues.
  • Maintain accurate and up-to-date records in SAP.
  • Communicate with customers regarding order confirmations, payment follow-ups, export documentation, shipping updates, and issue resolution.
  • Coordination & clarification in the event of account blocking (overdue receivables)
  • Acceptance, processing and if necessary, channelling of any complaints such as incorrect delivery, price difference, packaging costs, scheduling, forwarding delivery.
  • Ensure strict compliance with company policies, trade regulations, and quality standards.
    • To succeed, you will need
  • Bachelor’s degree in business administration, Supply Chain, Commerce, or International Trade.
  • 3–5 years of experience in Sales Order Management, Customer Service, or Import/Export Operations.
  • Knowledge of SAP and MS Office tools.
  • Knowledge of international trade compliance, export documentation, and global logistics processes.
  • Exposure to working with cross-border teams and handling multi-country order flows.
  • Strong understanding of sales order lifecycle and dispatch coordination.
  • Excellent communication and coordination skills.
  • Problem-solving mindset with customer-first approach.
  • Strong written and verbal communication skills in English and speaking skill in Hindi
    • In return, we offer
  • Culture of trust and accountability
  • Lifelong learning and career growth
  • Innovation powered by people
  • Comprehensive compensation and benefits
  • Health and well-being
    • Job location

    Option 1: On-Site
    This role requires you to work on-site at our office in Bangalore India (IN). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

    Contact information

     Talent Acquisition Team: Nandini Shetty

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