Order Management Specialist

Overview

Cytiva Alcobendas, Community of Madrid, Spain. The Order Management Specialist is responsible for processing customer orders efficiently while adhering to company policies and tracking orders through delivery, resolving issues to improve On Time Delivery (OTD). This on-site role reports to the Customer Service Manager and is part of the EMEA Customer Service Team located in Madrid, Spain.

What you will do

• Process customer orders in compliance with company policies and standard operating procedures.
• Track orders to delivery, problem-solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
• Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
• Demonstrate excellent data entry skills to quickly and accurately review and input data.
• Ensure pricing is ...