Job Description
**Order Management Specialist (Shared Services)**
**Main Tasks**:
- Use SFDC and CPQ support Sales with Quoting, Purchase Order review
- Use various ERPs to enter sales orders, send invoices, transact credit & rebills
- Use various software licensing tools to create and manage software licenses
- Manage POs and Invoicing on Customer Portals
- Support Customer onboarding
- Support Sales with forecasting by updating Opportunity records in SFDC
- Communicate delivery dates to customers by communicating with the factory on a regular basis.
- Address and document customer requests and issues, ensuring prompt response and resolution from the field and various departments
- Engage in follow up activities such as thank you letters, calls, and technical support issues.
- Participate in the development of tools and documentation to increase the efficiency of the sales process.
- Provides input, documentation & feedback to Commercial Operations Manager & Sales ...
**Main Tasks**:
- Use SFDC and CPQ support Sales with Quoting, Purchase Order review
- Use various ERPs to enter sales orders, send invoices, transact credit & rebills
- Use various software licensing tools to create and manage software licenses
- Manage POs and Invoicing on Customer Portals
- Support Customer onboarding
- Support Sales with forecasting by updating Opportunity records in SFDC
- Communicate delivery dates to customers by communicating with the factory on a regular basis.
- Address and document customer requests and issues, ensuring prompt response and resolution from the field and various departments
- Engage in follow up activities such as thank you letters, calls, and technical support issues.
- Participate in the development of tools and documentation to increase the efficiency of the sales process.
- Provides input, documentation & feedback to Commercial Operations Manager & Sales ...
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