Job Description

Job Summary

The Order Processing Executive is responsible for end-to-end order management, ensuring accurate order entry, timely processing, coordination with internal teams, and smooth fulfilment. The role plays a key part in maintaining customer satisfaction and operational efficiency.


Location: Koramangala & Jayanagar - Bengaluru


Key Responsibilities

  • Process customer orders received through online platforms, marketplaces, ERP, or sales teams
  • Verify order details including pricing, quantities, delivery address, and payment status
  • Coordinate with warehouse, logistics, and inventory teams for timely order fulfilment
  • Monitor order status and ensure on-time dispatch and delivery
  • Handle order modifications, cancellations, and returns as per company policy
  • Generate order-related documents such as invoices, packing lists, and shipping labels
  • Resolve order discrepancies, shortages, or delivery issues in coordination with internal teams
  • Update order status and maintain accurate records in ERP / OMS systems
  • Ensure compliance with company SOPs, SLAs, and process guidelines
  • Support reconciliation of orders with billing and logistics reports
  • Prepare daily / weekly order processing reports


Key Skills & Competencies

  • Strong attention to detail and accuracy
  • Good coordination and communication skills
  • Basic understanding of order-to-cash process
  • Ability to work in a fast-paced, deadline-driven environment
  • Proficiency in MS Excel and ERP / Order Management Systems
  • Problem-solving and follow-up skills


Educational Qualifications

  • Graduate in any discipline
  • Additional certification in supply chain / operations is an advantage


Experience

  • 1–3 years of experience in order processing, operations, or supply chain roles
  • Experience in retail, e-commerce, or distribution industry preferred


Key Performance Indicators (KPIs)

  • Order accuracy rate
  • Order processing TAT
  • On-time dispatch percentage
  • Order discrepancy / error rate
  • Customer complaint resolution time

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