Order Processing Officer

Responsibilities

• Execute Spare Part and Service Order Processing for the Southeast Asia region.
• Arrange and coordinate freight deliveries with 3PL partners from vendor to customer via courier, sea freight, air freight, or local trucking.
• Provide customer service support to internal teams and direct customers, addressing inquiries promptly.
• Follow up on account receivable to maintain strong credit performance.
• Manage trade instruments and shipping documents, including D/P, D/A, Letter of Credits, prepayment and credit terms.
• Oversee and manage the return‑of‑material process.
• Address customer feedback, complaints and requests for service remedies.
• Perform additional duties and responsibilities as business needs evolve.
• Ensure on‑time delivery based on customer request delivery date.
• Maintain strong collaboration with Manufacturing Factory (MLS) or external suppliers.