Order to Cash Lead

Role Description Statement

The Order to Cash (OTC) professional is responsible for overseeing and controlling the OTC processes performed in the Center of Excellence. The professional acts as a Team Lead for the OTC staff in the Center of Excellence (CoE) while being responsible for making sure that processes remain aligned and that global process standards are “anchored”. Key processes in scope for OTC CoE are i.e. Customer Master Data, Billing, Credit management, Customer inquiries & disputes and Process management.

Key Responsibilities (High Level)

• First point of contact for assigned operational OTC CoE hub staff.
• Lead and manage a team of OTC Specialists, setting clear objectives, evaluating performance, and providing coaching and development opportunities
• Oversee the OTC activities in scope for CoE including Customer Master Data & Credit management, Billing management, Customer inquiry & disputes, Collec...