Organizational Change Management (OCM) Lead

<p>MatchPoint Solutions is a fast-growing, young, energetic global <b>IT-Engineering services company with clients across the US</b>. We provide technology solutions to various clients like <b>Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more!</b> More recently, we have expanded to working internationally in<b> Canada, China, Ireland, UK, Brazil, and India</b>. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.</p> <p>We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!</p> <p> </p> <p><b>Job Title: </b>Organizational Change Management (OCM) Lead</p> <p><b>Location: </b>Hyderabad/Bengaluru/Pune<b> </b></p> <p><b>Employment Type: Full-time / Contract)</b></p> <p> </p> <p><u><b>- Role Overview/Job Responsibilities</b></u></p> <p style="margin-bottom:11px">The OCM Lead for the Desktop Application Packaging program is responsible for <b>driving user adoption, minimizing resistance, and ensuring business readiness</b> during application packaging, standardization, and deployment initiatives.</p> <p style="margin-bottom:11px">This role bridges <b>technology change and people change</b>, ensuring that end users, application owners, and support teams are <b>prepared, informed, and confident</b> throughout the transition.</p> <div align="center" style="text-align:center; margin-bottom:11px"> </div> <p style="margin-bottom:11px"><b>Key Objectives</b></p> <p style="margin-bottom:11px">Enable smooth adoption of <b>newly packaged, standardized, and modernized desktop applications</b></p> <p style="margin-bottom:11px">Reduce productivity disruption during application rollouts and upgrades</p> <p style="margin-bottom:11px">Drive positive user experience during workspace transformation</p> <p style="margin-bottom:11px">Ensure all stakeholder groups are <b>change-ready</b></p> <div align="center" style="text-align:center; margin-bottom:11px"> </div> <p style="margin-bottom:11px"><b>Key Responsibilities</b></p> <p style="margin-bottom:11px"><b>1. Change Strategy & Planning</b></p> <p style="margin-bottom:11px">Define and own the <b>OCM strategy</b> for the desktop application packaging program</p> <p style="margin-bottom:11px">Assess organizational change impacts across:</p> <p style="margin-bottom:11px">End users</p> <p style="margin-bottom:11px">Application owners</p> <p style="margin-bottom:11px">L1/L2/L3 support teams</p> <p style="margin-bottom:11px">Business stakeholders</p> <p style="margin-bottom:11px">Develop <b>change roadmaps</b>, readiness assessments, and adoption metrics</p> <p style="margin-bottom:11px">Align OCM activities with overall <b>program and release schedules</b></p> <div align="center" style="text-align:center; margin-bottom:11px"> </div> <p style="margin-bottom:11px"><b>2. Stakeholder Impact & Readiness Management</b></p> <p style="margin-bottom:11px">Identify impacted user personas and business units</p> <p style="margin-bottom:11px">Conduct <b>change impact assessments</b> for:</p> <p style="margin-bottom:11px">Application upgrades</p> <p style="margin-bottom:11px">Application retirements</p> <p style="margin-bottom:11px">Packaging format changes (MSI MSIX)</p> <p style="margin-bottom:11px">Deployment model changes (manual self-service)</p> <p style="margin-bottom:11px">Define mitigation plans for high-impact user groups</p> <p style="margin-bottom:11px">Track readiness and adoption risks</p> <div align="center" style="text-align:center; margin-bottom:11px"> </div> <p style="margin-bottom:11px"><b>3. Communication Management</b></p> <p style="margin-bottom:11px">Design and execute a <b>structured communication plan</b>, including:</p> <p style="margin-bottom:11px">Awareness campaigns</p> <p style="margin-bottom:11px">Release announcements</p> <p style="margin-bottom:11px">Application change notifications</p> <p style="margin-bottom:11px">Downtime and impact advisories</p> <p style="margin-bottom:11px">Develop user-friendly communication artifacts:</p> <p style="margin-bottom:11px">Email templates</p> <p style="margin-bottom:11px">FAQs</p> <p style="margin-bottom:11px">Release notes</p> <p style="margin-bottom:11px">In-app or portal notifications</p> <p style="margin-bottom:11px">Ensure messaging is <b>consistent, timely, and business-focused</b></p> <div align="center" style="text-align:center; margin-bottom:11px"> </div> <p style="margin-bottom:11px"><b>4. Training & Enablement</b></p> <p style="margin-bottom:11px">Define training strategy for different audiences:</p> <p style="margin-bottom:11px">End users</p> <p style="margin-bottom:11px">Service desk teams</p> <p style="margin-bottom:11px">Application support teams</p> <p style="margin-bottom:11px">Develop or coordinate:</p> <p style="margin-bottom:11px">Quick reference guides</p> <p style="margin-bottom:11px">How-to videos</p> <p style="margin-bottom:11px">Knowledge base articles</p> <p style="margin-bottom:11px">Ensure L1/L2 teams are <b>enabled before go-live</b></p> <p style="margin-bottom:11px">Drive self-service adoption for application requests</p> <div align="center" style="text-align:center; margin-bottom:11px"> </div> <p style="margin-bottom:11px"><b>5. Adoption & Experience Management</b></p> <p style="margin-bottom:11px">Define adoption KPIs:</p> <p style="margin-bottom:11px">App installation success</p> <p style="margin-bottom:11px">Reduction in incidents</p> <p style="margin-bottom:11px">Self-service utilization</p> <p style="margin-bottom:11px">User satisfaction (CSAT)</p> <p style="margin-bottom:11px">Capture and analyze user feedback post-deployment</p> <p style="margin-bottom:11px">Partner with technical teams to resolve adoption blockers</p> <p style="margin-bottom:11px">Support continuous improvement of the end-user experience</p> <p> </p> <p>MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p> <p>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p>