Job Description
**Role Overview**
The OCM Specialist will support the Customer Experience (CX) Strategic Pillar by helping drive successful adoption of CX initiatives across the organization. This role plays a key part in ensuring that change efforts related to customer-facing processes, digital tools, and ways of working are well planned, communicated, and adopted by stakeholders.
Based in Monterrey Mexico, this role will work closely with global and regional teams across IT, Digital, Sales, Operations, and Customer Service to support change planning, communications, training coordination, and readiness tracking for CX initiatives.
This is an excellent opportunity for an early-career change professional to gain hands-on experience in enterprise transformation, CX, and digital enablement.
**Key Responsibilities**
**Change Management Support**
+ Support execution of OCM activities for CX in...
The OCM Specialist will support the Customer Experience (CX) Strategic Pillar by helping drive successful adoption of CX initiatives across the organization. This role plays a key part in ensuring that change efforts related to customer-facing processes, digital tools, and ways of working are well planned, communicated, and adopted by stakeholders.
Based in Monterrey Mexico, this role will work closely with global and regional teams across IT, Digital, Sales, Operations, and Customer Service to support change planning, communications, training coordination, and readiness tracking for CX initiatives.
This is an excellent opportunity for an early-career change professional to gain hands-on experience in enterprise transformation, CX, and digital enablement.
**Key Responsibilities**
**Change Management Support**
+ Support execution of OCM activities for CX in...
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