Job Description
Experience: 0 - 3 Years
Qualification
We are looking for ORM Executives to proactively manage and protect the brand's online reputation towards improving customers overall experience and perception about the brand.
Duties & Responsibilities
Qualification
- Bachelor's degree in Marketing, Communications, Business Administration, or related fields
- MBA (Marketing / Operations) preferred
We are looking for ORM Executives to proactively manage and protect the brand's online reputation towards improving customers overall experience and perception about the brand.
Duties & Responsibilities
- Monitor brand mentions and reviews across Google, social media, and key platforms.
- Respond to customer queries/complaints promptly and professionally as per brand tone.
- Coordinate with customer service and operations for quick resolution and escalation handling.
- Track sentiment, identify recurring issues, and flag reputation risks early.
- Prepare weekly/monthly ORM reports with insights and recommended actions.
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