ORM Intern

Job Title - ORM Intern

Location - Bengaluru

This position will own Online Reputation Management and Social Listening for a real estate client, with the potential to extend to other brands over time.

Key responsibilities will include:

• Monitoring and responding to comments, DMs, reviews, and mentions across Instagram, Facebook, Google, and other platforms
• Handling customer queries, complaints, and escalations in line with brand tone and escalation protocols
• Tagging, categorizing, and tracking conversations (sales, service, sentiment, complaints, etc.)
• Coordinating with the account team and client SPOCs on issue resolution and turnaround
• Using social listening tools (this brand uses Simplify360, but experience with MeltWater or similar works too) to track: Brand mentions, Campaign sentiment, Emerging risks or spikes
• Creating weekly and monthly O...