Job Description
Job Title - ORM Intern
Location - Bengaluru
This position will own Online Reputation Management and Social Listening for a real estate client, with the potential to extend to other brands over time.
Key responsibilities will include:
Monitoring and responding to comments, DMs, reviews, and mentions across Instagram, Facebook, Google, and other platforms
Handling customer queries, complaints, and escalations in line with brand tone and escalation protocols
Tagging, categorizing, and tracking conversations (sales, service, sentiment, complaints, etc.)
Coordinating with the account team and client SPOCs on issue resolution and turnaround
Using social listening tools (this brand uses Simplify360, but experience with Melt Water or similar works too) to track: Brand mentions, Campaign sentiment, Emerging risks or spikes
Creating weekly and monthly ORM reports covering volume, sentiment, key themes, risks, and opportunities
This is a hands-on, live operations rol...
Location - Bengaluru
This position will own Online Reputation Management and Social Listening for a real estate client, with the potential to extend to other brands over time.
Key responsibilities will include:
Monitoring and responding to comments, DMs, reviews, and mentions across Instagram, Facebook, Google, and other platforms
Handling customer queries, complaints, and escalations in line with brand tone and escalation protocols
Tagging, categorizing, and tracking conversations (sales, service, sentiment, complaints, etc.)
Coordinating with the account team and client SPOCs on issue resolution and turnaround
Using social listening tools (this brand uses Simplify360, but experience with Melt Water or similar works too) to track: Brand mentions, Campaign sentiment, Emerging risks or spikes
Creating weekly and monthly ORM reports covering volume, sentiment, key themes, risks, and opportunities
This is a hands-on, live operations rol...
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