Job Description
Job Title - ORM Intern
Location - Bengaluru
This position will own Online Reputation Management and Social Listening for a real estate client, with the potential to extend to other brands over time.
Key responsibilities will include:
- Monitoring and responding to comments, DMs, reviews, and mentions across Instagram, Facebook, Google, and other platforms
- Handling customer queries, complaints, and escalations in line with brand tone and escalation protocols
- Tagging, categorizing, and tracking conversations (sales, service, sentiment, complaints, etc.)
- Coordinating with the account team and client SPOCs on issue resolution and turnaround
- Using social listening tools (this brand uses Simplify360, but experience with MeltWater or similar works too) to track: Brand mentions, Campaign sentiment, Emerging risks or spikes
- Creating weekly and monthly ORM reports covering volume, sentiment, key themes, risks, and opportunities
This is a hands-on, live ope...
Location - Bengaluru
This position will own Online Reputation Management and Social Listening for a real estate client, with the potential to extend to other brands over time.
Key responsibilities will include:
- Monitoring and responding to comments, DMs, reviews, and mentions across Instagram, Facebook, Google, and other platforms
- Handling customer queries, complaints, and escalations in line with brand tone and escalation protocols
- Tagging, categorizing, and tracking conversations (sales, service, sentiment, complaints, etc.)
- Coordinating with the account team and client SPOCs on issue resolution and turnaround
- Using social listening tools (this brand uses Simplify360, but experience with MeltWater or similar works too) to track: Brand mentions, Campaign sentiment, Emerging risks or spikes
- Creating weekly and monthly ORM reports covering volume, sentiment, key themes, risks, and opportunities
This is a hands-on, live ope...
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