OSB-Admin Head

Job Title: Head Administration

Department: Administration

Reports To: Director, HKBKGI

Location: Campus-based (Multiple Institutions under GI)

Job Purpose:

To lead and oversee the administrative operations of the institution, including policy management, payroll, onboarding, recruitment oversight, compliance with AICTE norms, insurance management, employee records, and inter-departmental coordination to ensure efficient and compliant operations.

Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs):

1. Policy Management

• KRA:
  Draft, update, and enforce institutional administrative policies.


• KPIs:




• % of policies reviewed and updated annually


• Number of policy breaches reported


• Time taken to implement revised policies

2. Payroll Management

• KRA:
  Ensure timely and accurate payroll processing in line with institutional and statutory norms.


• KPIs:




• Payroll accuracy rate


• % of payrolls processed on or before the due date


• Number of payroll-related grievances

3. Onboarding and Exit Formalities

• KRA:
  Manage employee onboarding and exit processes across institution.


• KPIs:




• Onboarding satisfaction score (new joiners)


• Exit clearance completion rate (% completed within defined timelines)

4. Insurance Management

• KRA:
  Ensure insurance coverage is maintained across assets, personnel, and infrastructure.


• KPIs:




• % of assets insured and documentation completed


• Insurance renewal compliance rate


• Claim processing time

6. AICTE Documentation & Coordination

• KRA:
  Ensure timely and accurate filing of AICTE documents and provide infrastructure compliance advice.


• KPIs:




• Accuracy score of AICTE documentation (zero discrepancies)


• Submission compliance (% submitted on or before deadline)


• Number of follow-ups required from statutory bodies

7. General Administrative Support

• KRA:
  Handle minor grievances, coordinate between institutions, and support operational requirements.


• KPIs:




• Average grievance resolution time


• Inter-department issue resolution success rate


• Ticket booking and travel arrangement satisfaction rate