Job Description

Description

Summary:

The OS&D Technician assist shippers and service partners with lost or damaged freight.

Critical Job Functions:

  • Answer OS&D calls from shippers.
  • Try to locate lost freight; perform dock checks for lost freight.
  • Handle the disposition of the OS&D freight with the shipper.
  • Execute on hands and refusals.
  • Maintain the OS&D freight on the dock for final disposition.
  • Complete all necessary paperwork.
  • Participates in proactive team efforts to achieve departmental and company goals.
  • Performs routine duties with minimal supervision following standard practices or procedures; occasional check of work while in progress; work is reviewed upon completion.

    • Job Requirements:

  • High school diploma or general education degree (GED); two years of experience in OS&D and/or customer service.
  • Relies on written and verbal communication.
  • Ability to read and...

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