OTC Collection - SME level/ Chennai

Benefits

"Experience: 3-5 Years in BPO (Collections Experience)
Academics:
Candidate should have exposure to F&A Process (Preferably in Accounts Receivable)
Responsibilities:
• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
Skills:
• Proven experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques ( skip tracing)
• Familiarity with laws related to debt collection ( FDCPA) - Good to have
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• Experience in preparing SOPs and exposure to tools such as Visio
• Ready to work in night shift"