OTC Service Delivery Operations Manager (Generic)

OTC Service Delivery Operations Manager (Generic)

Job Openings OTC Service Delivery Operations Manager (Generic)

About the job OTC Service Delivery Operations Manager (Generic)

KEY RESPONSIBILITIES:

• Responsible for running a global operations team in alignment with client expectations as well as supporting company Account level deliverables
• Owns operational result delivery for Global Invoicing & Adjustments Leadership to include all aspects of team management and development, metrics, and quality optimization and the drive to retain a highly motivated and engaged team
• Owns completeness of desktop procedures - ensures that procedures are always up to date and are being adhered to
• Provide consistency across service teams in the delivery of global process specific services, ensuring processes and procedures are implemented and maintained
• Act as the key relationship point for the company with it...