OTC Sr. Analyst

Key Responsibilities

• Serve as the primary point of contact for complex issues related to customer invoice uploads, portal troubleshooting, and process exceptions.
• Oversee and analyze collections from national, international, affiliate, and government accounts, identifying trends, mitigating risk, and providing detailed reporting on adverse risk exposure to management.
• Supervise the maintenance and updating of customer accounts, ensuring timely resolution of process gaps, collaborating with interrelated areas, and escalating critical issues to the OTC Account Lead or management as needed.
• Act as the initial escalation point for reconciliations of assigned customer accounts, ensuring accuracy of accounts receivable balances and addressing discrepancies with the responsible departments.
• Oversee the process of releasing customer orders and blocks, ensuring SLA compliance with credit policies and timely review of credit limits wit...