Outbound Call Specialist

Overview

Job Title: Outbound Call Specialist Location: Remote Company: Umbrella BPO & Client Companies Overview: As an Outbound Call Specialist at Umbrella BPO, you will engage with warm leads through outbound calls. You will be responsible for asking qualifying questions to assess their needs and interests, ensuring a smooth handoff to our sales team. Excellent English speaking and phone skills are required

Responsibilities

• Lead Qualification: Conduct outbound calls to warm leads and qualify them by understanding their needs and determining their potential fit with our services.
• Ask qualifying questions to identify potential fit.
• Hand off qualified leads to the sales team for further engagement.
• Pipeline Management: Maintain accurate records of interactions and feedback; manage leads through the sales pipeline by setting appointments and tracking progress toward meeting sales goals; use CRM software to maintain acc...