Outbound Sales Agent

Job Description

Primary Purpose:
The position is responsible for engaging current/prospective residential customers selling phone, long-distance, internet, video and other digital products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by Hawaiian Telcom, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

General Duties - Duties include, but are not limited to, the following:

A. Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upsell. Initiate and obtain sales through lead lists while meeting productivity metrics.
B. Assess customer's entertainment and communication needs, offering solutions or bundles from Hawaiian Telcom. Negotiate products and services offered by Hawaiian Telcom utilizing promotional offers.
C. Effectively multi-task betw...