Outbound Sales Representative (Insurance/Financial Exp)- Work from Home

The Sales Customer Service Representative is a vital member of the front-line team responsible for handling inbound and outbound enquiries across phone and email for Reach Insurance’s range of insurance products. This role is key to delivering exceptional service, managing multi-product enquiries, and guiding prospective clients through the end-to-end sales process.

Description

• Respond to inbound phone and email queries ensuring all customers receive timely, professional assistance.
• Triage queries, identify next steps, and direct enquiries to appropriate internal teams as required.
• Confidently explain product features, benefits, inclusions, exclusions, and pricing for multiple insurance products.
• Manage both B2C and B2B queries, including brokers, agents, and veterinary clinic partners.
• Assist customers in understanding policy features, exclusions, and claim requirements.
• Escalate complex or high-value issues...