Job Description

Job Title:         Customer Service Representative


Reports to:       Club Manager


Status:               Full Time



Job Summary


Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 



Essential Duties and Responsibilities 



  • Greet/meet potential members, providing a great customer experience. 

  • Handle front desk related tasks:

    • Answering phone calls in a polite and friendly manner to assist with questions or concerns.

    • Taking info calls and tours

    • Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.



  • Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

  • Help maintain the neatness/cleanliness of the club.



Essential Behavior Requirements


·       Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
·       Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
·       Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
·       Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
·       Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 



Minimum Qualifications


·       Honesty and good work ethic
·       Strong customer service skills
·       Basic computer proficiency



Physical Demands


·       Standing and walking at least 75% of the shift
·       Talking in person or on the phone at least 75% of the shift
·       Must be able to lift to 50 lbs. less than 30% of the time. 



Benefits


·       Dollars for Scholars Program
·       Employee Appreciation Program
·       Free Membership for self and one family member or friend
·       Team Member Support Team
·       Health, Dental and Vision Insurance
·       Critical Illness Insurance
·       Short Term Disability Insurance
·       Accident Insurance
·       Voluntary Life Insurance
·       Pet Insurance 
·       HSA
·       Advancement Opportunities 





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