Overnight Front Office Supervisor

JOB OVERVIEW

Under the general guidance of the Overnight Manager. The Overnight Front Desk Supervisor is responsible for, but not limited to, supervising the Guest Service Agents while overseeing the Front desk. Additionally, the Overnight Front Desk Supervisor is responsible for covering the Overnight Manager’s duties at his / her absence.

The Overnight Front Desk Supervisor will report directly to the Night Manager. The functional positions of Guest Service Agents will report to the Overnight Front Desk Supervisor.

YOUR KEY RESPONSIBILITIES

- Has current knowledge of the day’s arrivals and departures.

- Follows-up on any pending departures and asses the appropriate charges.

- Monitors the Housekeeping statuses of the pending arrivals and ensures that there are available rooms for walk-in guests, and up sell reservations.

- Provides seamless check-i...