Job Description
Do you enjoy helping organizations gain visibility and control over their IT landscape?
Plat4mation Switzerland is looking for a skilled Business Process Consultant with hands-on experience in ServiceNow ITOM Discovery to join our growing team in Winterthur or Lausanne, with flexible home-office arrangements.
What you'll do
- Lead client workshops to understand their current IT infrastructure, CMDB structure, and visibility needs
- Translate discovery and configuration management requirements into clear, actionable user stories
- Guide customers through the ServiceNow Discovery process, from scoping to deployment
- Collaborate closely with Technical Consultants and Architects to ensure accurate and scalable implementations
- Support CMDB data model design and help define governance processes
- Communicate effectively with customers and align stakeholders on technical and process topics
What you bring
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