PA - Customer Care Representative

NOW HIRING IN NORTHAMPTON, PA!

***This role is 100% in office 5 days a week***

The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries and requests which may require research and investigation to reach resolution.

Day to Day:

-Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.

-Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.

-Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.

-Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.

-Utilizes job-specific software, databases, scripts, and tools appropriately wh...