PA- Systems Engineer

Job Summary

Join our dynamic team as a Systems Engineer where you will play a crucial role in managing and resolving incidents to ensure seamless IT operations. With a focus on incident management and service desk operations you will contribute to maintaining high service standards and enhancing user satisfaction. This hybrid role offers a balanced work environment allowing you to collaborate effectively while enjoying the flexibility of remote work.

Responsibilities

• Manage and resolve incidents promptly to minimize downtime and ensure continuous IT service availability.
• Collaborate with the service desk team to provide efficient and effective support to end-users.
• Utilize incident management tools to track document and analyze incidents for future reference and improvement.
• Communicate clearly and effectively with stakeholders to provide updates on incident status and resolution timelines.
• Identify recurri...