Packaging Engineer

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Req ID:

Location: Remote, México (MX-MEX), Mexico (MX)

Overview

NTT Data Services is seeking a skilled and detail-oriented Packaging Engineer with expertise in MSI Package Builder, SCCM, Intune, Microsoft Application Virtualization (App‑V), and PowerShell and VBScript scripting. As a key member of our IT team, you will be responsible for designing, testing, and deploying software packages using advanced packaging technologies.

Principal Accountabilities

• Design, create, and test software packages using MSI Package Builder, ensuring compatibility and adherence to organizational standards.
• Utilize SCCM and Intune for software distribution, application deployment, and patch management, optimizing the desktop environment.
• Implement and manage Microsoft Application Virtualization (App‑V) for virtualized application delivery, ensuring seamless integration with end‑user systems.
• Develop PowerShell scripts to automate and streamline packaging processes, enhancing efficiency and reducing manual efforts.
• Collaborate with application owners, IT teams, and stakeholders to gather requirements and understand software deployment needs.
• Troubleshoot and resolve issues related to application packaging, working closely with support teams and end‑users.
• Maintain an updated library of software packages, ensuring compliance with security and compliance standards.
• Stay informed about emerging technologies and trends in application packaging, including MSIX and APPX and evaluate their applicability to improve packaging processes.
• Evaluate, engineer, test, recommend, and implement secure infrastructures.
• Act as a resource for system escalation issues.
• Document platform standards and processes for ongoing operations.
• Gather business requirements for system design and validate recommended solutions for Change Management.
• Schedule and coordinate installation and maintenance of software/hardware on the network and ensure compatibility of all communications and computer hardware/software.
• Perform root cause analysis on failed components and implement corrective measures.
• Provide ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
• Be responsible for following company specific systems engineering standards.
• Provide executive support for technical escalations.
• Conduct RCA for high severity issue, CRQ Deployments during weekends and holidays.
• Serve on call support: shift for all required work during weekends.
• Provide technical documentation and training to L1 and Service desk.

Qualifications

• Official Microsoft Product Certification is a plus.
• Bachelor's Degree in Computer Science/Information Systems or equivalent knowledge is a plus.
• Possess 5/10 years of relevant professional experience or equivalent combination of education/experience.
• Proven experience as a Packaging Engineer with expertise in MSI Package Builder, SCCM, App‑V, PowerShell, and VBScript.
• In‑depth knowledge of Windows operating systems and desktop management tools.
• Experience with MSIX packaging and deployment.
• Strong scripting skills, particularly in VBScript, for automation of packaging processes.
• Proficiency in SCCM for software distribution, application deployment, and patch management.
• Familiarity with Microsoft Application Virtualization (App‑V) for virtualized application delivery.
• Excellent problem‑solving skills and attention to detail.
• Effective communication skills, with the ability to collaborate in a team‑oriented environment.

Security Clearance

This position requires a valid Canadian Security Clearance. Candidates can be guided through the application process for this clearance but must successfully obtain the clearance in order to fill the position.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long‑term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D. Visit us at us.nttdata.com.

Equal Employment Opportunity (EEO) Statement

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For Pay Transparency information, see above. (Legal EEO text omitted for brevity but retained in source.)

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

IT Services and IT Consulting