Job Description

Job Description

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

  • Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
  • Troubleshoot and address issues reported by panel members ( TV and Digital panels and Content Insights panels)
  • Conduct panel member database maintenanc...

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